At Cleish and Fossoway Churches we support CrossReach which is a part of the Social care services of the Church of Scotland

About CrossReach
At CrossReach we offer loving care to people of all ages who are in need of a helping hand, supporting them to live life to the full whatever their circumstances.

We have been at the forefront of high quality social care for 150 years. During that time we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest care providers in Scotland, with experience across a broad range of services. We are still growing, learning and improving, thanks to the incredible people we have the privilege to support, and all those who support us.

Our Christian Ethos
We aim to show the practical side of our Christian faith by reflecting Christian love to those we support, through our leadership, management and working relationships.

The Church of Scotland’s Social Care Council
The Church’s Social Care Council is accountable for the work of CrossReach. Its remit is to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances. It also helps to identify areas of need and guides the Church in new approaches to relevant problems in society as well as responding on issues arising in the Council’s areas of concern.



CrossReach Information Sheets

Hi Ian,

How have you been?

Last time we were in touch, we introduced you to Tracy and her story. She was open and courageous and talked about her struggles with her mental well-being and her suicide attempts.

There’s been a few changes since then, restrictions are starting to lift so we look forward to seeing friends, and family again. Coming out of lockdown after a year and that routine we are used to now will cause even more stress, anxiety and worry for many as we adapt to the ever changing world that we live in.

We offer so many types of support at CrossReach that sometimes, it makes it quite hard to put into perspective all the individuals we help and support every single day. That is why this Spring we wanted to take the time to tell you a little more about some of those people like we did with Tracy; to show you just how much your support helps and the amazing differences we can make together

Today we would like to introduce you to Norma and her story…

Norma lives with dementia.

Currently, there are over 100,000 people living with dementia in Scotland and this figure increases by approximately 20,000 every year. An incredible 66% of residents in care homes are living with dementia, and they all require some sort of specialist care.

Up until 2016 Norma was living in Helmsdale in Sutherland before moving to Inverness to live with her daughter, Kirsteen. Stimulus and routine is essential to treat and engage people living with dementia and as much as her family wanted to be able to fulfil these needs themselves, as time went by they reached the point where they needed outside help to give Norma the support and care she deserved.

Knowing that Norma was somewhere where she would feel safe, loved and watched over was of the utmost importance to them. This is such a difficult and upsetting situation for any family to be in, however It is unfortunately something that so many of us have or will have to deal with

“We saw Whinnieknowe on the CrossReach website and went to visit one Sunday afternoon. The staff were so warm and friendly, reassuring us throughout the whole visit. They even showed us a room with a great view of the river which ended up being her room! She wasn’t happy about going at first, care homes tend to get bad press, but she settled in straight away and now loves it”

Sandy, Norma’s son.

I want to help someone like Norma
The staff knew that Norma had spent many happy years in the Strath of Kildonan, looking out over the River Helmsdale. Managing to place her in a room with a similar view went a long way towards reassuring the family that the staff had her best interests at heart, and wanted to make the transition as easy as possible for Norma. Knowing that they were already caring for her before she even got to Whinnieknowe was a huge relief.
“The staff go out of their way to not only make every day special but also keep the family involved and updated. They are so humble about it though, you hear about the amazing events they hold and activities run for residents on the grapevine, not through them talking about it. On Mothers day, the staff arranged a pampering session, setting up the room like a salon so they could have their nails done, hair cut and even get a massage.”

 “We have so much piece of mind knowing how happy she is there.”

The staff at Whinnieknowe make sure that they have a full calendar of events that suit all their residents, so that everyone has something they can take part in, they then share photos and stories about these activities with the families. Special occasions are celebrated and families are involved. Including a Burns’ Day lunch when the staff asked Norma’s son, Sandy, to pipe outside the dining room window!

As I am sure you can imagine having a long period over lockdown where no family were allowed to visit any of the residents was extremely difficult. But the staff made sure that the families were kept up to date with how their loved ones were coping.

In July of 2020 Norma celebrated a milestone, her 90th birthday!
The staff made sure that the day was one to remember making Norma feel loved and specialSandy said “We didn’t think we could be able to see Mum, except for a Skype call, given the Covid-19 restrictions.”The staff didn’t let that get in their way and found creative and safe ways to mark the occasion. Norma was treated to some in-house pampering including a manicure and hairdressing session
She then had her favourite lunch of scampi and chips, and sat outside with her family to open her presents.

“She was so happy and quite overwhelmed by all of the VIP treatment!”

The staff at Whinnieknowe, and all care homes, have had a huge amount of extra work to do during lockdown and we are so proud of the extra efforts and dedication they have been showing as a result

“One staff member even slept in a van outside the care home to  minimise the risk of passing anything between family and the residents!”

This dedication and devotion to those they care about is inspiring. We are blessed to have such incredible staff working throughout our services. And we are blessed to have such amazing supporters as you.
That is why we are reaching out to you, to ask you for a little extra help to get us through the ‘new normal’ that we find ourselves in, can you help make the new normal a safe normal, a fun normal for our care home residents. Are you able to make another donation during our spring appeal to support our services?

A gift of £10 could help purchase art and craft supplies for our Heart for Art classes for people living with dementia, a class where they can draw on fond memories of the past, their childhood, their life and create something special and unique.

Through art their memory can live forever.

God Bless and thank you!

I want to help!

Robin Gilliland

Donor Relations Officer

P.S – Virtual Coffee MorningOn Thursday the 13th of May at 12.30 – 1.15pm, CrossReach would like to invite you to join us for a virtual coffee get together and hear from some special guests including Craig Miller our Managing co-ordinator of our counselling services, Derrick a service user at Morven day service in Kilmarnock and Helen and Graeme Wright our newly crowned fundraising champions from Buckie.

This will be a great opportunity to learn more about our work and how we support people with their mental well-being all from the comfort of your own home.

The event will be over zoom, please email to register and the link will be sent out to you on the day.

We hope to see you then.

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Hi ****,

I hope you are keeping well,

It’s been tough recently, the suicide rate in Scotland is at its highest level in almost 10 years with 833 people taking their own lives in 2019 alone.

Tracey (below) was diagnosed with depression in 2012 after having a major breakdown and attempting suicide several times. She has been brave enough to tell you her story…

Support Tracy
“I was diagnosed with depression round about 2012 and was referred for support, unfortunately they didn’t take much time to sit with me and go through things with me. She diagnosed me with being slightly depressed I asked her if there was anybody that could help me.

She then told me about the Morven Centre [CrossReach] and showed me where it was, I walked in and self-referred myself. They opened my eyes and helped me in ways I didn’t know I could be helped.

When I came, I wouldn’t speak to anybody, wouldn’t do anything… until one day I decided to go on a trip that the Centre provide. Because of that I started speaking to other people and they started speaking to me, before you knew it I was involved in stuff around the Centre!
“Because the Centre was closed during lockdown we couldn’t visit,  I went through a very stressful time  to the point I was ready to take my own life again, but the staff had seen me through it, kept my spirits up and was great. I couldn’t fault them in any way.

They did that with everyone, made sure we were ok and didn’t feel so alone”
Tracy, Supporter of CrossReach

Tracy telling you about her journey
Now, more than ever we need to be there for everyone who comes to CrossReach looking for that extra support in such a difficult time, support any of us could need.

In 2020 the number of people in vulnerable positions who needed our help rose substantially. CrossReach operate over 70 expert services across Scotland covering areas including substance use, homelessness, mental health, and specialist residential care.

Our doors are always open for those in need, but we cannot do this without your help. 

We are beyond thankful that you already support CrossReach.

If you are able, we are asking you for a little extra help to allow us to cope with these unprecedented times and the extra support we want to give to those in need.
You could be their lifeline, Ian,

Help someone like Tracy today
As part of our CrossReach family we are sure you are also proud of the work we do together.

Thank you and God Bless
Robyn Gilliland 
Donor Relations Officer

P.S you can reach me by emailing to find out more or update your details!

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